If you wish to specify the date and time of your order, change the wrapping, or cancel your order before shipping, please contact us as soon as possible.
Orders placed by 11am on the same day will be delivered on the same day, so changes made after 11am may not be accepted depending on the content. Thank you for your understanding in advance.
Example: If you place an order at 2pm, please contact us by 11am the next day.

If you receive an initial defect or a product that is different from what you ordered, please contact us using the inquiry form so that we can resolve the issue as soon as possible.
If you would like to return an item due to personal reasons, please contact us using the return form within one week of receiving the item.

We apologize for the inconvenience, but we will send you an email again, so please contact us from here .
The cause may be that the e-mail address you entered is incorrect, or that your e-mail address is being blocked by your mailer or security settings, so when you contact us, we may ask you to configure the following domain reception settings. .
@project-baton.com

Shipping rates vary depending on the location.

・Hokkaido, Okinawa…1,200 yen
・Honshu, Shikoku, Kyushu…600 yen

Other remote islands will be handled separately.

・The fee for Yu-Packet is 300 yen.

Once we receive your order, we will ship it within 1-2 business days.

*In some cases, we may not be able to accommodate your request. Please note. For home delivery, you can specify the delivery date and time.

*You cannot specify the date and time for post-mailed Yu-Packet.

*Yu-Packet may be shipped the next business day after your order.

Please check the product page for products that are not expected to be in stock or out of stock for a long time. We apologize for the inconvenience, but please contact us from the contact page if you would like to inquire about the arrival schedule of products that are not listed.

We will introduce how to care for your bag here , so we hope you find it helpful.
If you have any other questions regarding maintenance, please feel free to contact us through the contact page .

WONDER BAGGAGE offers a 2-year free repair warranty (extended for 1 year to 3 years if purchased at our flagship store or BATON STORE).

We also accept repairs even if the product is outside the warranty period, so please feel free to contact us from the repair inquiry page . *Depending on the damage, it may not be possible to repair it. Please note.

We will respond individually, so if you have any questions about our products, please feel free to contact us through the contact page .

We offer free wrapping and paid shoppers (paper bags).
The wrapping method varies depending on the product. If you proceed to the cart screen and put it in the cart, we will wrap it accordingly.
Also, I'm sorry, but message cards are not supported. Please note.

To register for the e-mail magazine, please enter your e-mail address from the application button on the top page. If you wish to cancel, we will inform you in the mail magazine.
We plan to deliver about 2-3 times a month, such as arrival notifications, new product introductions, and campaign information.